![]() ![]() When it comes to the success of a cloud-based phone system, success is in the details. The best integrations should include a one-click set-up, webhooks and API, computer telephony integration (CTI), contact synchronization, and insight cards. Each integration should add value to your business processes. Integrations are a deciding factor when it comes to choosing the right Genesys alternative. The number of features might look good, but how do they translate into a team’s productivity? Key productivity features that should be part of your Genesys alternative include desktop notifications, ring-on speakers, click-to-dial, forward-to-phone, CRM integrations, a mobile app that’s just as good as the desktop option, a power dialer, call tags, and disposition codes. Key collaboration features for any Genesys alternative should include shared contacts, warm transfer, shared call inbox, and call commenting and assignments. Collaboration features are key to boosting efficiency and productivity. If your business is considering a cloud-based communication solution, it should consider the entire company. Essential phone features include toll-free numbers, a virtual call center, international numbers, voicemail, call conferencing, and interactive voice response (IVR). Core call features should boost productivity and maintain the quality of your internal and external calls. ![]() ![]() Phone featuresĬall quality and standard phone features are a must-have. Picking any old alternative won’t do, so to get started, focus on a few top features that each Genesys alternative should include. When choosing a Genesys alternative, chances are that you’re looking for something more affordable and better equipped to meet your small business needs. The Top 5 Features of Any Genesys Alternative Generally, Genesys caters to larger teams with bigger budgets. Genesys doesn’t offer an affordable small business solution that caters to your needs. Remote teams that prefer a mobile-friendly cloud-based call center solution won’t get what they need from Genesys. The mobile version of Genesys Cloud doesn’t include all the functionalities of the desktop version. Does your team rely heavily on mobile use? Both domestic and international rates are based on usage at Genesys, which adds up quickly. If your business relies on communicating with clients worldwide, Genesys can quickly become very expensive. Many Genesys alternatives offer unlimited international calling. Here are a few questions to ask yourself if you’re wondering whether it’s worth looking into a Genesys alternative: Does your business have a global market? What works for one business might not be the best fit for you. Why Should You Look for a Genesys Alternative? But the features come at a price and put Genesys into a higher price category compared to its competitors, starting at a monthly rate of $75 for the entry-level package. Its features include AI, voice, analytics, and workforce management. Genesys is a cloud-based contact center as a service (CCaaS) solution. In Case You Need More Convincing… 7 More Reasons Aircall Is the Best Choice The 5 Best Genesys Alternatives for Your Business We’ve ranked and rated them so you can find the provider that best fits your business needs. That’s why we’ve taken the time to sift through all the Genesys alternatives for you. Choosing a cloud-based call center solution for your business is a time-consuming process. ![]()
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